Uses and Tips For Cooperative Communication Helpcard This card is suitable for anyone who wishes to improve his or her ability to deal effectively with angry, upset or otherwise hostile groups. Managers and Executives should consult this card before conducting any group meetings with staff where upsetting news needs to be conveyed, or the ideas presented are anticipated to cause upset and resistance. Trainers, group facilitators Highly recommended for working with groups who may believe the trainers or group leaders are responsible for the decisions that have negatively affected them (eg. courses offered as a result of layoffs). However, the skills here should be mandatory for any trainer, since it's inevitable that you will need them, sooner or later. Deep discounts for the purchase of multiple copies make this an ideal purchase to share with managers, or learning group members.

Preventing to Resistant / Difficult Groups

There are times you have to work or speak with groups who are hostile, mistrustful of you, or simply will react badly to bad news. Are you ready?

Managers do it. HR professionals do it. Executives do it. Even trainers have to do it. You'd better be ready.
Particularly during tough times, its necessary to convey bad news to groups, or to work with groups who may be hostile, upset, angry, or difficult. Often group aggression isn't personal, but people upset about something tend to target the people who are right in front of them.

If you have to deal with difficult groups, even if it's a rare occurrence, you owe it to yourself to pick up a copy of Presenting To Resistant / Difficult Groups.

Not only are the techniques and skills described therein going to help you reduce the upset and pain you will feel in front of a difficult group, but you will also carry out the task more effectively and dampen down the upset and anger.

Content
What's Included: Presenting To Difficult & Hostile Groups Helpcard is an essential tool for any public speaker or anyone who works with groups. Need to make a presentation to "the brass"? This will help. Have to talk to a group of people you KNOW aren't going to be happy about what you need to say? This will help.. It's a fast way of learning:

• How to PREVENT heckling
• How to IMPROVE listening
• How to DEAL with objections
• How to MANAGE challenges and confrontation

Learning these advanced speaking and group techniques can help you build better links with your audience, and reduce resistance and objections. Designed so you can review it before each presentation you give.